What's New
New features and improvements to Wharm. Stay up to date with everything we're building.
Knowledge Base AI Answers
Ask questions via WhatsApp and get AI-synthesized answers directly from your knowledge base with the new ask_kb function.
KB Folders & Admin Assist Population
Organize knowledge base documents into folders and populate them directly via WhatsApp Admin Assist.
Demo Organization Wizard
Streamlined setup flow for demo organizations with guided configuration and automatic provisioning.
Admin Assist Commands
New stop responding and takeover conversation controls for seamless human handoff via WhatsApp.
Journey Milestone Notifications
Automated notifications when customers hit key milestones - new chat, purchase intent detection, and booking confirmations.
Welcome Message Configuration
Customize welcome messages per organization with full template support and variable substitution.
Share Links for Notifications
Generate secure, time-limited shareable conversation links for admin notifications with view tracking.
WABA Phone Number Registration
Register new WhatsApp Business phone numbers directly from the dashboard with automatic verification.
Meta Embedded Signup v2
Completely rebuilt WhatsApp Business onboarding with popup OAuth flow and automatic phone registration.
Merbuk Booking Integration
AI-powered booking via WhatsApp with CTA buttons, RM currency support, and quantity breakdowns.
WhatsApp Template Campaigns
Send personalized WhatsApp campaigns with template variables and media headers from your knowledge base.
Queue-Based Webhook Processing
New PGMQ-powered queue system for reliable webhook processing with automatic retries and dead letter handling.
AI Debug Panel
Real-time visibility into AI response generation with detailed timing, prompt context, and knowledge base usage.
Conversation Sharing
Secure conversation sharing with configurable view limits and automatic expiration.
Real-time AI Typing Indicator
Visual feedback while AI generates responses with smooth animations and timing display.
WhatsApp Diagnostics Page
Troubleshooting tools for WhatsApp connection issues with detailed logging and status checks.
GPT-5 Mini Integration
Switched to GPT-5-mini for 80% cost reduction while maintaining response quality with enhanced model configs.
Escalation System with 24h Window
Smart escalation to human agents with WhatsApp 24-hour window compliance and template fallbacks.
AI Model Configuration UI
Super admin controls for AI model settings, language rules, and response behavior - all editable from dashboard.
Demo WhatsApp Auto-Response
Automatic AI responses for demo leads routed through Sfera Studio's approved WhatsApp number.
New Landing Page
Redesigned homepage with video demos, pricing section, and improved early access flow.
Burst Response System
Smart message consolidation to prevent duplicate AI responses and create more human-like conversations.
Meta WhatsApp Embedded Signup
One-click WhatsApp Business API connection with OAuth integration and automatic configuration.
WhatsApp Demo Lead System
Demo lead mapping system routing specific phone numbers to organization-specific knowledge bases.
Preact Chat Widget
Lightweight, embeddable chat widget with WhatsApp-style formatting and session persistence.
Telegram Notifications
Platform-wide Telegram notifications for qualified leads across all organizations.
Image Support in Chat
Send and receive images in WhatsApp conversations with automatic media handling.
Knowledge Base Document Editing
Improved markdown file handling with inline editing and deletion support.
AI-Powered Positive Response Detection
Upgraded lead qualification using AI analysis instead of keyword matching.
WhatsApp Business API Integration
Full Meta Cloud API integration for sending and receiving WhatsApp messages at scale.
AI Semantic Search
Search messages by meaning, not keywords. Find "terima kasih" when searching for "grateful" across languages.
Multilingual Support
Native support for English, Malay, and Sabahan Malay with natural code-mixing and cultural awareness.
Real-time Chat
Live message updates with instant notifications, typing indicators, and optimistic UI updates.
Contact Intelligence
AI-powered contact profiles with sentiment analysis, lead scoring, and communication insights.
Widget Embedding System
Ultra-short embed codes for adding chat widgets to any website with dynamic script injection.