What's New
New features and improvements to Wharm. Stay up to date with everything we're building.
Knowledge Gap Detection & Learning Loop
AI automatically detects when it lacks knowledge to answer questions, captures admin responses during takeovers, and generates KB drafts and scenario suggestions to close gaps over time.
Analytics Dashboard Overhaul
Redesigned analytics with activity heatmaps, source breakdowns, branch comparison tables, lead scoring charts, sentiment trends, conversion funnels, and configurable target tracking.
Conversion & Revenue Tracking
Record customer conversions directly from contact profiles with revenue amounts, service types, and date ranges. Track conversion history and revenue totals per contact.
Document Attachments in Chat
Send and receive PDFs, Office documents, and other files in WhatsApp conversations with preview UI and automatic storage.
Next Best Action Recommendations
AI-prioritized action queue suggesting what to do next for each contact based on churn risk, lead score, and conversation activity.
Unmatched Ad Source Detection
Automatic detection and dashboard alerts when Facebook ad referrals don't map to any scenario, with quick actions to create or assign scenarios.
Template Provisioning Manager
Super admin dashboard for tracking WhatsApp template status across all organizations with bulk provisioning and retry capabilities.
Knowledge Base AI Answers
Ask questions via WhatsApp and get AI-synthesized answers directly from your knowledge base with the new ask_kb function.
KB Folders & Admin Assist Population
Organize knowledge base documents into folders and populate them directly via WhatsApp Admin Assist.
Unified Admin Assist Router
Consolidated 19+ admin functions into a single AI router covering KB management, scenario control, booking integration, escalation rules, and business hours.
Branch Organization Hierarchy
Full parent-child organization support with cross-branch conversation visibility, contextual AI-based branch switching, and child org dashboards.
Scenario & Playbook System
Inbound Facebook ad and post routing to scenarios with content-based fallback matching, exact message templates, and playbook-driven transitions.
Per-Message Translation
Real-time translation toggle for individual messages on the dashboard, plus automatic system message translation to match each customer's language.
Workflow Builder Enhancements
New AI-powered Generate Message nodes, booking link generation, media sending, fallback-to-AI nodes, and inline workflow renaming.
AI Escalation Detection
Replaced keyword-based escalation with GPT-powered intent detection, configurable routing rules, team availability hours, and business hours enforcement.
Voice Message Transcription
Automatic transcription of WhatsApp voice messages so you can read what customers said without listening.
Interactive Booking Buttons
WhatsApp CTA buttons for booking links with RM currency display, quantity breakdowns, and past date validation.
Admin Takeover Improvements
Media forwarding during takeovers, better relay messages with translation support, and inline contact tag management from the conversation view.
WABA Health Monitoring
Real-time WhatsApp Business Account health status monitoring from the dashboard.
Demo Organization Wizard
Streamlined setup flow for demo organizations with guided configuration and automatic provisioning.
Admin Assist Commands
New stop responding and takeover conversation controls for seamless human handoff via WhatsApp.
Journey Milestone Notifications
Automated notifications when customers hit key milestones - new chat, purchase intent detection, and booking confirmations.
Welcome Message Configuration
Customize welcome messages per organization with full template support and variable substitution.
Share Links for Notifications
Generate secure, time-limited shareable conversation links for admin notifications with view tracking.
WABA Phone Number Registration
Register new WhatsApp Business phone numbers directly from the dashboard with automatic verification.
Meta Embedded Signup v2
Completely rebuilt WhatsApp Business onboarding with popup OAuth flow and automatic phone registration.
Merbuk Booking Integration
AI-powered booking via WhatsApp with CTA buttons, RM currency support, and quantity breakdowns.
WhatsApp Template Campaigns
Send personalized WhatsApp campaigns with template variables and media headers from your knowledge base.
Queue-Based Webhook Processing
New PGMQ-powered queue system for reliable webhook processing with automatic retries and dead letter handling.
AI Debug Panel
Real-time visibility into AI response generation with detailed timing, prompt context, and knowledge base usage.
Conversation Sharing
Secure conversation sharing with configurable view limits and automatic expiration.
Real-time AI Typing Indicator
Visual feedback while AI generates responses with smooth animations and timing display.
WhatsApp Diagnostics Page
Troubleshooting tools for WhatsApp connection issues with detailed logging and status checks.
GPT-5 Mini Integration
Switched to GPT-5-mini for 80% cost reduction while maintaining response quality with enhanced model configs.
Escalation System with 24h Window
Smart escalation to human agents with WhatsApp 24-hour window compliance and template fallbacks.
AI Model Configuration UI
Super admin controls for AI model settings, language rules, and response behavior - all editable from dashboard.
Demo WhatsApp Auto-Response
Automatic AI responses for demo leads routed through Sfera Studio's approved WhatsApp number.
New Landing Page
Redesigned homepage with video demos, pricing section, and improved early access flow.
Burst Response System
Smart message consolidation to prevent duplicate AI responses and create more human-like conversations.
Meta WhatsApp Embedded Signup
One-click WhatsApp Business API connection with OAuth integration and automatic configuration.
WhatsApp Demo Lead System
Demo lead mapping system routing specific phone numbers to organization-specific knowledge bases.
Preact Chat Widget
Lightweight, embeddable chat widget with WhatsApp-style formatting and session persistence.
Telegram Notifications
Platform-wide Telegram notifications for qualified leads across all organizations.
Image Support in Chat
Send and receive images in WhatsApp conversations with automatic media handling.
Knowledge Base Document Editing
Improved markdown file handling with inline editing and deletion support.
AI-Powered Positive Response Detection
Upgraded lead qualification using AI analysis instead of keyword matching.
WhatsApp Business API Integration
Full Meta Cloud API integration for sending and receiving WhatsApp messages at scale.
AI Semantic Search
Search messages by meaning, not keywords. Find "terima kasih" when searching for "grateful" across languages.
Multilingual Support
Native support for English, Malay, and Sabahan Malay with natural code-mixing and cultural awareness.
Real-time Chat
Live message updates with instant notifications, typing indicators, and optimistic UI updates.
Contact Intelligence
AI-powered contact profiles with sentiment analysis, lead scoring, and communication insights.
Widget Embedding System
Ultra-short embed codes for adding chat widgets to any website with dynamic script injection.